SAVOY HOTEL MANILA is committed to safeguarding your personal information. As a hotel guest or visitor to our website, you have the right to have your personal data protected. Personal Data refers to information that identifies you personally, alone or in combination with other information available to us (e.g. your name, contact number, e-mail address, IP address, home address, among others). To ensure that your right to privacy is protected in the course of our dealings and when we process your Personal Data, we are committed to comply with the Philippines’ Data Privacy Act of 2012 (“DPA”), its Implementing Rules and Regulations (“IRR), and other relevant government regulations and issuances. This Privacy Notice outlines our data privacy principles and practices.
It is important that you read and understand this Privacy Notice which explains how and why we collect your personal data, what we do with them, how long we keep them, with whom we share, and how these data are protected.
Consent
By using our website or providing us your Personal Data, you will be treated as having given your permission for our collection, use and processing of your Personal Data, and you have accepted the policies and practices described in this Privacy Notice.
If you do not allow the collection, use and processing of your Personal Data, kindly refrain from using our website, and/or contact us for any privacy-related concerns.
We may modify this Privacy Notice at any time. To update yourself of any change in the processing of your Personal Data, please regularly review this Privacy Notice.
Contact Details
The hotel in accordance with the Data Privacy Act of 2012 acts as Personal Information Controller. This implies that the hotel is responsible for determining the ways and purposes for which it collects and process your personal data.
Our contact details are:
Savoy Hotel Manila
Andrews Ave, Newport City
1309 Pasay City Philippines
Phone: +63 (02) 5317-2869
Email: stay@savoymanila.com
Website: www. savoyhotelmanila.com.ph
Purposes for Collection and Processing of your Personal Data
We process your Personal Data based on at least one of the legal justifications listed below:
- Processing of your Personal Data is necessary for the performance of the contract between you and Savoy Hotel Manila
- Processing is based on your consent
- Processing is necessary for the performance of a duty performed in the public interest or in the exercise of public authority assigned to Savoy Hotel Manila
Other Purposes
Your personal data will be used solely for the purposes for which they have been collected or for other purposes compatible with the original. If your personal data will be used for any other purpose, Savoy Hotel Manila will inform and notify you of the legal basis on which the processing will be based or the hotel will ask for your consent. In any case, your personal data is processed in accordance with the principles hereof and the rules of the Data Privacy Act of 2012:
Your personal data will be collected based on any of the following:
- To handle complaints, incidents, illness, accidents, or emergencies during your stay at the hotel
- To contact you or any other relevant contact in case of an emergency
- To provide personalized information, offers and services during your stay
- For direct marketing activities such as newsletters and promotional communications for new products and services or other offers that we believe may be of interest to you through email, mobile devices or social networks (with your consent)
- To identify, investigate and prevent fraud and other illegal activities. For these purposes, personal data may be shared with third parties, such as law enforcement authorities, and external consultants
- To improve visitor experience through information provided by your reviews and ratings
Personal Data We Collect and Collection Methods
Personal Data are information that relates to you as an identifiable person. In detail, the Personal Data that we collect and process are described below:
- Identity information (name, last name, gender, date of birth, marital status, identity card or passport, nationality, country of residence, occupation, etc.)
- Contact details (home address, telephone or fax numbers, email address, etc.)
- Details related to your stay (room preferences, arrival and departure dates, name, birth dates and ID or passport numbers of people staying in the room)
- Information about the consumption of products (food, beverages), provision of services (travel, spa, recreation, etc.), participation in actions on site and possible related fees and bills
- Financial data such as details of your payment method, your credit card details, tax ID number, detailed costs, and transaction history
- Special requests and preferences for your stay to accommodate certain conditions
- Health related information, allergies, nutritional preferences, etc.
- Information you provide about your preferences regarding the hotel’s ability to communicate with you, for example, for sending mail
- Data collected from hotel and customer security control systems such as CCTV
- Health data, physician call, symptoms, medical history, personal medical data collected by you or your relatives or friends in the event of illness, injury, accident, or emergency during your stay at the hotel
- Details regarding your level of satisfaction with our products, services and more generally your experience during your stay
We collect information automatically when you use our site, some of which may be personal data.
Language settings, IP address, location, device settings, device operating system, usage time, redirect URL, and so on are among them. Cookies can also be used to collect information. Cookies are tiny files that a website saves on a visitor’s computer and which the Site has access to in order to analyze user activity.
When a relevant advertisement is served to you on another website that uses data collected from this website, it’s referred to as an ‘Interest-Based’ Ad and the advertisement should include a blue ‘Adchoices’ icon in the upper-right hand corner. If you click on the Adchoices icon, you can learn more about the facilitating advertising service, and your opportunity to opt-out of Interest-Based ads from that service.
Savoy Hotel Manila does not have access to, nor control over, these advertising services’ use of cookies when interest-based ads are served to you. However, you may choose to opt-out of the use of this information by clicking here; http://www.aboutads.info/choices/.
Third Party Sharing
Savoy Hotel Manila may share personal data with third parties such as credit institutions, tax authorities, accounting agencies, travel agents, suppliers, cooperating private insurance companies, doctors, lawyers, health care providers, maintenance providers, various service providers, and more generally with any third party required to fulfill its contractual and legal obligations for the purposes described in this Privacy Notice.
Data will be transmitted by guaranteeing (where possible) that these third parties treat your data with perfect confidentiality, take necessary security measures to secure them in accordance with our policies, and do not use your personal data for any purpose other than those agreed upon. Specific information about you may be shared with your relatives with your permission or in an emergency.
In addition to the foregoing, Savoy Hotel Manila will not disclose personal data to third parties unless it is legally required to do so or to fulfill its contractual and legal obligations. Savoy Hotel Manila will not sell your personal data to third parties under any circumstances and will not allow third parties to sell the data they have forwarded to them. We partner with third-party companies like Atlantis and Oracle to provide you with online reservation services. Despite the fact that we supply the content on these websites, and you make a reservation directly with us, the reservations are processed by third parties.
The information you provide to these third parties is stored in one or more databases hosted by them. These third-party companies do not use or access your personal information for purposes other than managing reservations.
Retention
Unless required or permitted by law for a longer retention period, or the user requests, opposes, or withdraws his or her consent, we will keep your personal data for as long as it is necessary to fulfill the purposes described in this Privacy Notice and as long as it is necessary to fulfill our contractual and legal obligations. Our retention periods are determined by several factors:
- The time we have a continuous relationship with you, and we provide you with our services
- If you have a reservation that is not yet complete
- If there is a legal obligation that mandates us to maintain (for example, some laws require us to keep your transaction records for a certain period before deleting them)
- If we have reasonable business needs, such as managing our relationship with you and managing our operations
- Maintenance periods in accordance with legal and regulatory requirements or instructions
If the data collection was based on your consent, you have the right to have it deleted at any point after you withdraw your consent. Your data may also be deleted if:
- They are no longer necessary for the purposes for which they were acquired
- Deletion is required to comply with our legal responsibilities
- You requested for the deletion and there are no compelling legal grounds to keep it
When data is no longer required, it will be securely destroyed. Some financial data may need to be kept by the company for legitimate reasons (e.g. Accounting matters).
Your Rights on the Protection of Personal Data
You have the following rights in relation to your personal data, subject to the terms of the Privacy Policy:
- Right to be informed: You have the right to know who is processing your data, how it is being processed, and why it is being processed.
- Right to object: You have the right to express your disagreement at any time regarding the use of your personal data in accordance with applicable law. If you have given your consent to the use of some of your data, you also have the right to withdraw it at any time. Recalling your consent means that we will stop processing the data you have previously given your consent.
- Right to access: You have the right to request access to your personal data.
- Right to correct: You have the right to request the correction of inaccurate personal data and fill in incomplete information.
- Right to rectification, erasure, or blocking: You have the right to request the deletion of your personal data under certain conditions, such as when the data are no longer necessary in relation to the purposes for which they were collected, you have withdrawn your consent and there is no other legal basis for processing the data.
- Right to damages: If you have experienced damages as a result of inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of personal data, you may be entitled to compensation.
- Right to data portability: You have the right to request the transfer of your data to another controller where technically feasible.
You can exercise your rights by sending an email to dataprotection@savoymanila.com. If you exercise any of your rights in writing on request, we will take every possible action to process your request within thirty (30) days upon receipt. If you do not receive a response within 30 days or are not satisfied with our response, you have the right to complain to the National Privacy Commission which enforces data protection laws.
Updating/Amendment of our Privacy Notice
We may update or amend our Privacy Notice from time to time to comply with new and current legislation affecting the DPA, as well as any changes or improvements we make to protect your personal information.
Unless required by law, any updates or modifications will not affect how we handle previously collected personal data without your agreement.
Office of the Data Protection Officer
For any comment, question, or suggestion regarding this Privacy Notice, you may contact our Data Protection Officer at:
ATTN: Data Protection Officer
Savoy Hotel Manila
Andrews Ave, Newport City
1309 Pasay City Philippines
Phone: +63 (02) 5317-2869
Email: dposhm@savoymanila.com
Website: www. savoyhotelmanila.com.ph
